Privacy Policy for Grateful Homes Cleaning Services LLC

Effective Date: 02/22/2026

Grateful Homes Cleaning Services LLC (“we,” “us,” or “our”) values your privacy. This Privacy Policy explains how we collect, use, and protect your information, including personal data and messaging activity, in compliance with applicable privacy laws and messaging regulations.

1. Information We Collect

We may collect the following types of information:

Personal Information: Name, address, phone number, email address, and other information you voluntarily provide when communicating with us or requesting services.

Service Details: Information about the cleaning services you schedule or receive.

Messaging Information: When you opt in to receive SMS/MMS communications, we may collect metadata such as message content, delivery times, and your responses.

2. How We Use Your Information

Your information is used solely to:

Schedule and provide housekeeping services

Confirm, remind, or update you about appointments

Respond to questions, rescheduling requests, or service concerns

Send service-related and occasional promotional messages (if you have opted in)

Comply with legal obligations or internal business operations

3. SMS / Text Messaging Privacy & Consent (A2P 10DLC Compliance)

By providing your mobile phone number and opting in through our website forms, scheduling forms, service inquiries, or other consent-based methods, you expressly consent to receive SMS/text messages from Grateful Homes Cleaning Services LLC.

These messages may include:

Appointment confirmations and reminders

Service updates and notifications

Customer support communications

Promotional or marketing messages (only if you have opted in)

Message frequency may vary. Message and data rates may apply.

Opt-Out Instructions

You may opt out of receiving SMS messages at any time by replying STOP to any text message. After opting out, you will no longer receive SMS messages from us unless you re-opt in.

Help Instructions

For help, reply HELP to any message or contact us at:

📧 email: [email protected]

📞 phone: 406-791-8251

SMS Data Use & Sharing

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.

SMS consent, opt-in data, and phone numbers collected for text messaging purposes will not be sold, rented, or shared with third parties.

4. Data Security

We take reasonable and appropriate precautions to protect the information you provide from unauthorized access, use, or disclosure. However, no method of transmission over the internet or mobile networks is completely secure.

5. Your Rights

You have the right to:

Review or update your personal information

Withdraw consent for SMS messages at any time

Request that we delete your information, unless required to retain it for legal or operational reasons

6. Children’s Privacy

Our services are not intended for children under the age of 13. We do not knowingly collect or store personal information from minors.

7. Changes to This Policy

We may update this Privacy Policy as needed. Updates will be posted on our website with a revised effective date.

8. Contact Us

If you have questions about this Privacy Policy or need assistance, please contact:

Grateful Homes Cleaning Services LLC

2026 2nd Ave N

Great Falls, Montana 59401

Email: [email protected]

Phone: 406-791-8251

Text “HELP” to 406-791-8251 for support